We are unable to process refunds for purchases made at independent retail locations or through third-party websites. If you purchased a Puffy product from a retail store or a website other than www.myqwin.com, we kindly ask that you contact the original point of purchase directly. Since we do not manage or monitor transactions made outside of our official website, we are unable to verify or intervene in those sales once the products have been shipped to these third-party sellers.
For the most efficient resolution, please reach out to the retailer or website where your purchase was made, as they will have the necessary records and policies in place to assist you. We understand this may be an inconvenience, but it is important to follow their specific return or refund procedures.
If you have any questions about our refund policy or need further clarification, please feel free to contact us through this link Contact Us Page. We’re here to help with any inquiries related to purchases made directly through our website.