Q1: Why is my Token of Trust verification failing at checkout?
A: The most common reason for verification failure is entering a name that does not exactly match the name on your ID. For instance, if your ID says "Michael," but you enter "Mike" during checkout, the verification will fail. Make sure to enter your full legal name as it appears on the ID you used for verification.
Q2: How should I fill in my billing and shipping information?
A: Ensure that the name you provide in the billing and shipping sections matches exactly with the name on your verified ID. Any discrepancy, such as using a shortened version or nickname, may cause verification issues.
Q3: What should I do if I encounter this issue?
A: If you've had a verification failure, try re-entering your details with the exact name used during verification. If the problem persists, feel free to contact our support team for assistance.
Q4: Can I use a nickname or shortened version of my name during checkout?
A: No, you must use the full legal name as it appears on your verified IDto avoid any issues during the Token of Trust verification process.